§ FAQ
Questions people ask before they book
How do I book a car?
Send the form on the car page with your name, phone and email. Your agent calls you to confirm the price and the next steps.
Does Book now hold the car?
No. Book now sends a purchase request. The car is reserved once you and your agent start the paperwork.
Can I book a car that is reserved?
Yes. Book now stays open on reserved cars. If the current sale does not complete, you are next in line and your agent contacts you.
How fast will someone reply?
An agent replies during our opening hours. Messages sent outside those hours are answered on the next working day.
What does the price include?
Price excludes tax, title, registration and dealer fees. Your agent confirms the full amount before you sign anything.
What is your return policy?
You can return the car within the return window shown on our Warranty & returns page for a refund of the purchase price.
What does the included warranty cover?
Every car comes with a limited warranty at no extra cost. The Warranty & returns page lists the length, the distance and what is covered.
How do I delete my data?
Ask us through the contact page and we delete your requests and contact details. Remove saved cars on the Saved cars page.